Exchange and Return Period: Customers may request a return within 3 calendar days and an exchange within 10 calendar days from the date of receiving the device, provided that the device has not been used, modified, or tampered with.
Conditions for Accepting an Exchange or Return:
The device must be in its original condition as received, including all accessories and original packaging.
The customer must provide the purchase invoice or receipt.
The device must not have any defects or damage resulting from misuse.
If the return is due to a technical defect or the product not matching the stated specifications, the organization will bear the full shipping and return costs.
Products Not Eligible for Return or Exchange:
Devices that have been modified or repaired by parties outside the organization.
Devices sold as part of special clearance offers and clearly marked as “Final Sale.”
Refund Process: The organization will refund the full amount paid without deducting Value Added Tax (VAT). In the event of a return, the product value will be refunded to the customer within a period not exceeding 15 days from the date of the return request.
